Refund Policy
REFUND & RETURN POLICY
Last Updated: 2 September 2026
At TinyWishes, we want every little gift to bring a big smile! We understand that sometimes a purchase may not be quite right. Our refund and return policy is designed to make the process clear and straightforward.
1. OUR 30-DAY RETURN POLICY
We offer a 30-day return policy on eligible products. You can request a return within 30 calendar days of receiving your order.
To qualify for a voluntary change-of-mind return after the statutory cancellation period:
• The item must be unused and in its original condition.
• All accessories and supplied components must be included.
• Original packaging should be retained wherever reasonably possible.
• Proof of purchase or an order number should be provided.
Once you have requested a return, you have 14 calendar days to send the item back.
Your statutory consumer rights are not affected by these additional return conditions.
2. HOW TO REQUEST A RETURN
To start a return, contact us at:
Email: support@tinywishes.store
Phone & WhatsApp: +44 7507 364562
Please provide your order number, the item you wish to return and the reason for your request. If the product is damaged, faulty or incorrect, please include photographs where available.
Our customer support team will provide the appropriate return instructions and return destination.
Returns are accepted by post or courier. Please contact us before sending your item, as our returns facility may differ from our business correspondence address.
3. RETURN SHIPPING COSTS
Change-of-mind returns:
Customers are responsible for return postage unless otherwise required by law.
Return postage costs vary depending on the parcel's weight, dimensions, destination and selected courier. The actual amount is charged by your chosen postal or courier service.
Damaged, defective or incorrect products:
TinyWishes will cover reasonable return postage costs where required by applicable consumer law. We may provide a prepaid return label or arrange another suitable solution.
We do not charge any restocking fees.
We recommend keeping your postage receipt and tracking information until your return has been completed.
4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, is defective or contains an incorrect product, please contact us as soon as reasonably possible.
Email: support@tinywishes.store
Include your order number and a description of the problem. Photographs can help us resolve your request more quickly but are not a condition of exercising your statutory rights.
Depending on the circumstances and applicable consumer law, we will arrange an appropriate refund, replacement, repair or other required remedy.
UK customers have statutory rights under the Consumer Rights Act 2015, including a 30-day short-term right to reject qualifying faulty goods and other remedies that may apply afterwards.
5. REFUNDS AND PROCESSING TIMES
Once your return is received, we will confirm its status by email.
Eligible refunds will be issued to your original payment method within 14 calendar days of receiving the returned goods or receiving acceptable evidence that they have been sent back, whichever is earlier, where applicable.
Your bank or payment provider may take additional time to display the refunded amount.
For full-order cancellations made under UK statutory cancellation rights, we will also refund the original standard delivery charge. Any additional amount paid for premium or express delivery is not refundable beyond the standard delivery cost.
For voluntary change-of-mind returns requested after the statutory cancellation period, original delivery charges are not refunded unless otherwise required by law.
There are no restocking fees.
6. YOUR UK RIGHT TO CANCEL
If you are a UK consumer, you generally have the legal right to cancel an eligible online purchase within 14 calendar days of receiving the goods, without providing a reason.
To exercise this right, send a clear cancellation request to support@tinywishes.store.
You then have another 14 calendar days to return the goods.
Customers are responsible for the direct cost of return postage for change-of-mind cancellations, unless otherwise agreed or required by law.
You may inspect the goods as you would in a physical shop. Where legally permitted, a deduction may apply if goods have been handled beyond what is necessary to establish their nature, characteristics and functioning.
The statutory cancellation right is subject to applicable legal exceptions.
7. ITEMS EXCLUDED FROM CHANGE-OF-MIND RETURNS
Some products may be excluded from change-of-mind returns where applicable law permits. These include:
• Personalised or custom-made items produced to your specifications.
• Sealed goods unsuitable for return for health or hygiene reasons once their protective seal has been broken.
• Perishable products and other legally exempt goods.
These exclusions do not affect your legal rights if a product is faulty, damaged or misdescribed.
Sale and promotional products remain eligible for returns in accordance with this policy and applicable consumer law.
8. EXCHANGES
If you wish to exchange an eligible product, please contact our customer support team within 30 days of delivery.
Exchanges are subject to product availability and the applicable return conditions.
For gift purchases, refunds will normally be issued to the original payment method.
9. ORDER CANCELLATIONS
If you need to cancel or amend an order, please contact us as soon as possible after placing it.
We will do our best to accommodate requests before dispatch.
If your order has already been dispatched, the applicable return and statutory cancellation procedures will apply.
10. LOST OR UNDELIVERED ORDERS
If your order has not arrived within the agreed delivery timeframe, please contact us with your order number.
We will investigate the delivery issue and arrange an appropriate remedy in accordance with your applicable consumer rights.
11. INTERNATIONAL RETURNS
Our voluntary 30-day return policy applies to eligible orders shipped internationally.
For change-of-mind returns, customers are responsible for the actual cost of return postage, unless otherwise required by applicable law.
International postage costs vary by destination, courier and parcel dimensions.
Any mandatory consumer rights applicable in your country remain unaffected.
12. RETURN ADDRESS
Please contact support@tinywishes.store to obtain the correct return address and instructions for your order.
Our returns facility may differ from our business correspondence address. Do not send returns to our business address unless our team has confirmed that it is the correct destination.
13. CONTACT INFORMATION
Store Name: TinyWishes
Business: Shuzavi Limited
Business Address:
51 Sand Piper Way
Newport, South Wales
NP10 8WX
United Kingdom
Customer Support Email:
support@tinywishes.store
Phone & WhatsApp:
+44 7507 364562
Website:
https://tinywishes.store
Contact Us:
https://tinywishes.store/pages/contact
If you have any questions about our refund and return policy, please contact our customer support team.
This policy does not restrict or exclude any mandatory statutory consumer rights.
Thank you for shopping with TinyWishes!
Little Gifts. Big Smiles. 💖