Shipping policy

SHIPPING & DELIVERY POLICY
Last Updated: 2 September 2026

At TinyWishes, we believe every little gift should bring a big smile. We want your shopping experience to be simple and transparent, from placing an order to receiving it at your doorstep.

1. SHIPPING OPTIONS & CHARGES

We offer the following shipping options for UK customers:

STANDARD DELIVERY — FREE
Enjoy free standard delivery on every UK order, with no minimum order value.

EXPRESS DELIVERY — £2.99
Choose express delivery at checkout for an additional £2.99 per order.

The estimated delivery period for each available shipping option is shown at checkout before payment.

For international destinations, where delivery is available, applicable shipping charges and estimated delivery times are displayed at checkout.

2. ORDER PROCESSING

Our proposed standard order processing time is 1–3 working days after payment confirmation.

Orders are processed Monday to Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will begin processing on the next working day.

Processing time does not include delivery transit time.

3. ESTIMATED DELIVERY TIMES

STANDARD UK DELIVERY
Order processing: 1–3 working days.
Estimated transit: 5–10 working days.
Estimated total: 6–13 working days.

EXPRESS UK DELIVERY
Express orders receive the delivery service selected at checkout. The applicable express delivery estimate will be displayed before payment.

These are estimated delivery periods, not guaranteed arrival dates unless we expressly agree to a specific date.

Under applicable UK consumer law, goods must be delivered within the agreed period or, where no period has been agreed, without undue delay and within 30 days, unless a legal exception applies.

4. ORDER CONFIRMATION & TRACKING

After placing your order, you will receive an order confirmation by email.

Once your order is dispatched, we will send you a shipping confirmation.

Where tracking is available, your shipping confirmation will include a tracking number or tracking link.

Tracking information may take 24–48 hours to update after dispatch.

For tracking enquiries, please contact support@tinywishes.store with your order number.

5. CHRISTMAS & SEASONAL DELIVERIES

During Christmas and other busy shopping periods, delivery networks may experience increased demand.

We recommend ordering early, especially when purchasing gifts for a specific date.

We may publish recommended Christmas last-order dates on our website.

Delivery before Christmas or another special occasion is guaranteed only if we expressly offer and agree to a guaranteed delivery service.

Your statutory rights regarding late or failed delivery remain unaffected.

6. MULTIPLE PARCELS

If your order contains multiple items, they may occasionally arrive in separate parcels because of different fulfilment locations or processing requirements.

Where available, separate tracking details will be provided.

No additional shipping charges will be imposed for splitting an accepted order unless disclosed and agreed before purchase.

7. INCORRECT DELIVERY ADDRESSES

Please check your shipping address carefully before placing an order.

If you discover an error, contact us as soon as possible.

Email: support@tinywishes.store
Phone & WhatsApp: +44 7507 364562

We will attempt to correct the address before dispatch, although changes may not be possible once the parcel enters the delivery network.

8. DELAYED OR LOST ORDERS

If your order is delayed or has not arrived within the agreed delivery period, please contact our customer support team.

We will investigate the issue with the relevant delivery provider.

If your order is confirmed lost before delivery, we will provide an appropriate replacement or refund in accordance with applicable consumer law.

TinyWishes normally remains responsible for UK consumer orders until you, or a person you have authorised to receive the goods, takes physical possession of them.

9. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible.

Provide your order number, a description of the issue and photographs if available.

We will arrange an appropriate solution in accordance with your statutory consumer rights.

10. RETURNS & REFUNDS

We offer a voluntary 30-day return policy on eligible purchases.

Customers are generally responsible for return postage for change-of-mind returns unless otherwise required by law.

For faulty, damaged or incorrect products, we will cover reasonable return postage where legally required.

Please contact our support team before returning an item to receive the correct return address and instructions.

Our Newport business address is not necessarily our returns facility.

11. INTERNATIONAL DELIVERY

International delivery is available only to destinations offered during checkout.

Applicable shipping charges and delivery estimates will be displayed before payment.

Customs duties and local import taxes may apply. Any additional import charges for which customers are responsible will be disclosed before purchase as required by law.

Mandatory consumer rights applicable in your country remain unaffected.

12. CONTACT INFORMATION

Store: TinyWishes
Business: Shuzavi Limited

Business Address:
51 Sand Piper Way
Newport, South Wales
NP10 8WX
United Kingdom

Customer Support:
support@tinywishes.store

Phone & WhatsApp:
+44 7507 364562

Website:
https://tinywishes.store

Nothing in this policy limits or excludes your mandatory statutory consumer rights.

Thank you for shopping with TinyWishes!

Little Gifts. Big Smiles. 💖