Terms of Service | TinyWishes

Welcome to TinyWishes! Thank you for visiting our online store.

These Terms of Service explain the conditions that apply when you browse our website, purchase products or use our services.

TinyWishes is operated by Shuzavi Limited, a business based in South Wales, United Kingdom.

By placing an order, you agree to the terms applicable to your purchase. Please read them carefully. Nothing in these terms limits your statutory consumer rights.

1. ABOUT US

Store Name: TinyWishes
Business Name: Shuzavi Limited
Website: https://tinywishes.store

Business Correspondence Address:
51 Sand Piper Way
Newport
South Wales
NP10 8WX
United Kingdom

Customer Support:
support@tinywishes.store

Phone & WhatsApp:
+44 7507 364562

Contact Page:
https://tinywishes.store/pages/contact

2. ELIGIBILITY AND WEBSITE USE

Our products are intended to be purchased by adults, including parents, guardians and gift buyers.

You must be at least 18 years old, or have the legal capacity required in your jurisdiction, to place an order.

You agree to provide accurate and complete information when making a purchase.

You must not misuse our website, attempt unauthorised access, distribute malicious software, engage in fraudulent transactions or interfere with other customers' use of our services.

We may take reasonable steps to prevent fraud and protect the security of our website.

3. PRODUCTS AND DESCRIPTIONS

We aim to provide accurate descriptions, photographs, specifications, age recommendations and other relevant product information.

Product colours may vary slightly depending on your screen settings and lighting.

Any material differences in products supplied will be handled in accordance with your statutory rights.

Product availability may change. Adding an item to your shopping basket does not reserve it or guarantee availability.

Age guidance, safety warnings, materials and product specifications should be reviewed before purchasing, particularly when buying products intended for babies or young children.

4. PRICES, CURRENCIES AND TAXES

Product prices are displayed on our website in the currency applicable to your selected market.

The total price, applicable taxes, delivery charges and any additional charges payable to TinyWishes will be displayed before you confirm your purchase.

International customers may be responsible for import duties or other charges where these are not included in the price, provided the relevant information has been disclosed before purchase.

We may change product prices for future orders without prior notice. Price changes will not alter the agreed price of an existing order.

If an obvious pricing error is identified before an order has been accepted, we may contact you and offer the opportunity to place a new order at the correct price or receive a refund of any payment already collected.

We will not increase the agreed price of an accepted order without your agreement.

5. PLACING AND ACCEPTING ORDERS

When you place an order, you will receive an email acknowledging that we have received it.

This acknowledgement does not necessarily mean that your order has been accepted.

A contract is formed when we send you confirmation that your order has been dispatched, unless we expressly confirm acceptance at an earlier stage.

If we cannot accept your order, we will notify you and refund any payment collected for the unavailable goods.

We may decline an order before acceptance for legitimate reasons, including unavailability, suspected fraud, inability to complete delivery or an obvious pricing error.

If a problem arises after an order has been accepted, we will contact you and deal with the situation in accordance with your applicable consumer rights.

6. PAYMENT AND CHECKOUT

Payments are processed through the secure payment methods offered at checkout.

Available payment options may differ depending on your location.

By submitting your payment details, you confirm that you are authorised to use the selected payment method.

Your payment information will be processed by the applicable payment provider in accordance with its security procedures and privacy terms.

We reserve the right to conduct reasonable verification checks where necessary to prevent fraudulent transactions.

7. CHILDREN'S PRODUCTS AND SAFETY

TinyWishes sells toys, gifts and children's products intended for different ages and developmental stages.

Please review the age recommendations, safety warnings, instructions and specifications on each product page and its packaging before use.

Products containing small parts may present choking hazards and must not be given to children below the applicable recommended age.

Adult supervision may be required for some products. Customers should follow the manufacturer's supplied instructions and warnings.

For electrical products, lighting products and toys requiring batteries or charging, follow the relevant product safety instructions.

If you have questions about a product's suitability, contact support@tinywishes.store before purchasing.

Nothing in this section excludes our legal responsibility for product safety or your statutory consumer rights.

8. SHIPPING AND DELIVERY

We offer delivery to the destinations made available during checkout.

Available shipping methods, applicable charges and estimated delivery periods will be displayed before you complete your purchase.

Estimated delivery dates are provided for guidance unless we expressly agree to a guaranteed delivery date.

For UK consumer orders, we will deliver within the agreed period or, where no period has been agreed, without undue delay and within 30 days, unless a legal exception applies.

If we cannot deliver within the agreed timeframe, we will contact you and explain the available options and your applicable rights.

Where you have made clear that delivery by a particular date is essential and we have agreed to that date, your statutory rights regarding late delivery will apply.

The risk of loss or damage normally remains with TinyWishes until you, or a person you have authorised to receive the goods, takes physical possession of them.

Please provide an accurate delivery address. If an incorrect address causes a failed delivery, we will discuss the available options and any reasonable additional costs for which you are legally responsible.

For complete information, please refer to our Shipping Policy.

9. CHRISTMAS AND SEASONAL ORDERS

During Christmas and other busy shopping periods, we may publish recommended last-order dates and seasonal delivery estimates.

Customers should review the delivery options and estimated arrival dates before completing their purchase.

Unless expressly confirmed and agreed, a seasonal estimate is not a guarantee of delivery before a particular holiday.

If delivery by a specific date is essential, please contact our customer support team before purchasing.

Your statutory rights regarding late or failed delivery remain unaffected.

10. RETURNS, EXCHANGES AND REFUNDS

We offer a voluntary 30-day return policy on eligible products, as described in our Refund & Return Policy.

You may request a return within 30 calendar days of delivery.

For voluntary change-of-mind returns after the statutory cancellation period, applicable product condition requirements and exclusions are explained in our Refund & Return Policy.

Customers generally pay the direct return postage cost for change-of-mind returns where this has been disclosed before purchase.

Where products are faulty, damaged or incorrect, we will provide the appropriate remedies and cover return postage where required by law.

We do not charge restocking fees.

Refunds are normally issued to the original payment method within the timeframe specified in our Refund & Return Policy and applicable law.

To request a return or exchange, contact:
support@tinywishes.store

Our returns facility may differ from our Newport business address. Contact customer support for the correct return instructions and destination.

11. STATUTORY CANCELLATION RIGHTS

UK customers generally have the right to cancel an eligible online purchase within 14 calendar days of receiving their goods, without giving a reason.

If an order is delivered in multiple separate parcels, the cancellation period will generally begin when the final parcel is received.

To exercise your cancellation right, send a clear cancellation request to support@tinywishes.store.

You then have a further 14 calendar days to return the goods.

For eligible full-order cancellations, we will refund the product price and the original standard delivery charge.

Where applicable, we will issue the refund within 14 calendar days of receiving the returned goods or acceptable evidence that they have been sent back, whichever is earlier.

Certain products, including qualifying personalised items and specific unsealed hygiene products, may be exempt from change-of-mind cancellation rights.

For further details and applicable exceptions, please read our Refund & Return Policy.

12. FAULTY OR MISDESCRIBED PRODUCTS

We are committed to providing products that meet applicable consumer protection requirements.

Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality, fit for their intended purpose and as described.

If a product is faulty, damaged or misdescribed, you may be entitled to a refund, repair, replacement or another statutory remedy.

UK customers have a short-term right to reject qualifying faulty goods within 30 days. Additional statutory remedies may apply after that period.

Promotional purchases and sale items have the same applicable statutory consumer rights as full-price products.

Nothing in these Terms of Service or our other policies limits these rights.

13. GIFT WRAPPING AND PERSONALISED ORDERS

Where offered, customers may purchase gift wrapping, add gift messages or arrange direct delivery to a recipient.

Any applicable gift wrapping charges will be displayed before purchase.

Customers are responsible for checking the accuracy of any gift message, recipient name or delivery address entered at checkout.

For products personalised to a customer's specifications, change-of-mind cancellation rights may be excluded where permitted by law.

If a personalised item arrives faulty, damaged or materially different from what was agreed, your statutory rights remain unaffected.

14. DISCOUNT CODES AND SPECIAL OFFERS

We may occasionally offer discount codes, seasonal promotions, bundle deals and other special offers.

Promotional terms, eligibility requirements and expiry dates will be stated with the relevant offer.

Discount codes may not be combined unless expressly permitted.

Promotions apply only to qualifying orders and are subject to their published conditions.

We may end or modify promotions for future orders. Changes will not remove benefits already agreed as part of an accepted order.

Your statutory consumer rights apply equally to promotional purchases.

15. ACCOUNTS AND CUSTOMER INFORMATION

If you create a customer account, you are responsible for keeping your login information secure.

Please notify us if you believe your account has been accessed without authorisation.

You agree to provide accurate information when placing orders or contacting customer support.

We process customer information in accordance with our Privacy Policy and applicable data protection legislation.

16. PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

We collect and process personal information to fulfil orders, arrange delivery, provide customer support, maintain our website and conduct other activities described in our Privacy Policy.

Where applicable, we use cookies, analytics and advertising technologies subject to the relevant legal requirements and consent preferences.

For more information, please read our Privacy Policy, available in our website footer.

Privacy enquiries:
support@tinywishes.store

17. INTELLECTUAL PROPERTY

Unless otherwise stated, the TinyWishes website design, original text, graphics, branding and other content owned by us are protected by applicable intellectual property laws.

You may browse our website and use its content for personal, non-commercial shopping purposes.

You may not reproduce, distribute or commercially exploit content owned by TinyWishes without our permission, except where permitted by law.

Third-party trademarks, product photographs and other materials remain the property of their respective owners.

18. CUSTOMER REVIEWS AND FEEDBACK

We welcome genuine reviews and feedback from customers.

If you voluntarily submit a review, you confirm that it reflects your genuine experience and does not intentionally contain false, unlawful or misleading information.

We may moderate reviews for spam, offensive content, unlawful material or other legitimate reasons.

We will not require customers to submit positive reviews as a condition of receiving customer service or exercising consumer rights.

We will obtain any permission legally required before using identifiable customer photographs or personal information in advertising.

19. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use external services, including payment processors, shipping services and social media platforms.

These services may have their own terms and privacy policies.

We are not responsible for the independent content or practices of unrelated third-party websites.

This section does not remove any legal responsibility TinyWishes has for the goods or services it agrees to provide to you.

20. WEBSITE AVAILABILITY

We make reasonable efforts to keep our website accessible, functional and secure.

Occasionally, the website may be unavailable because of maintenance, technical difficulties or circumstances beyond our reasonable control.

We may update website features, product listings and other content.

Website changes will not alter the contractual rights of customers with accepted orders.

21. LIABILITY

Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

Nothing in these terms limits your statutory rights concerning faulty, unsafe, misdescribed or undelivered products.

We remain responsible for losses arising from a breach of contract where required by applicable law.

Where legally permitted, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or that arise from circumstances for which we are not legally responsible.

This section does not prevent you from exercising any mandatory consumer protection rights.

22. EVENTS OUTSIDE OUR REASONABLE CONTROL

Occasionally, events outside our reasonable control may affect our ability to fulfil an order.

These may include serious transport disruptions, natural disasters, strikes or other significant events.

If such an event affects your order, we will take reasonable steps to minimise the disruption and keep you informed.

If delivery cannot be completed within the legally required or agreed timeframe, your applicable cancellation and refund rights remain unaffected.

23. COMPLAINTS AND DISPUTE RESOLUTION

We aim to resolve customer enquiries and complaints fairly.

If you experience a problem, please contact us at support@tinywishes.store with your order number and a description of the issue.

We will review your complaint and seek an appropriate resolution.

If a dispute cannot be resolved directly, you may have access to applicable consumer advice services, alternative dispute resolution or the courts.

Nothing in these terms prevents you from exercising your statutory consumer rights.

24. GOVERNING LAW

These terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply in your country of residence.

Customers who live outside England and Wales retain any mandatory consumer rights and legal protections applicable to them.

Nothing in this section prevents a consumer from bringing proceedings in a court where they have a mandatory legal right to do so.

25. CHANGES TO THESE TERMS

We may update these Terms of Service to reflect changes in our business, website, services or legal requirements.

The revised version will be published on our website with an updated effective date.

The terms applicable to a purchase will generally be those agreed when the order was placed. Later updates will not retrospectively alter an existing contract without a lawful basis or the customer's agreement.

26. SEPARATE STORE POLICIES

The following store policies provide additional information:

Refund & Return Policy — Return eligibility, cancellation, return costs and refund processing.

Shipping Policy — Delivery locations, shipping charges and estimated delivery periods.

These policies are available through the links on our website.

If any provision of these terms conflicts with mandatory consumer law, the applicable law will take precedence.

27. CONTACT INFORMATION

For questions about these Terms of Service, an existing order or our products, please contact:

TinyWishes
Operated by Shuzavi Limited

Business Address:
51 Sand Piper Way
Newport
South Wales
NP10 8WX
United Kingdom

Email:
support@tinywishes.store

Phone & WhatsApp:
+44 7507 364562

Website:
https://tinywishes.store

Contact Page:
https://tinywishes.store/pages/contact

Thank you for choosing TinyWishes!

Little Gifts. Big Smiles. 💖